Non-Linear Journey Maps: When linear user journey maps no longer work: Loops, Arcs, and Terrains

Service Design Network Dallas Chapter
Service Design Network Dallas Chapter
1.4 هزار بار بازدید - 2 سال پیش - Frustrated by the linear sequence
Frustrated by the linear sequence of customer journeys?

Listen to Stephen Anderson and his innovative journey approach leveraging Arcs, Loops, and Terrains.

Link to Stephen's Mural showcased in the video:
https://app.mural.co/t/stephen1639/m/...

In this video Stephen shows a snippet of Design Club's "Super Mario Bros: Level 1-1" here is the link to that video. We highly encourage you to watch the whole thing. It's fantastic. Design Club - Super Mario Bros: Level...

About Stephen:
Stephen P. Anderson is a speaker and author who spends too much time thinking about visual collaboration, how people learn, and board games; not necessarily in that order. Oh, and he’s on a mission: To make learning the hard stuff fun, by creating ‘things to think with’ and ‘spaces’ for generative play. Stephen is currently Head of Design Strategy & Innovation at MURAL, where he explores new ways an increasingly digital and hybrid workforce might collaborate together. As a keynote speaker, Stephen continues to challenge and inspire audiences as he exposes the quirky connections between games, play, learning, interactive visualizations, and other exciting topics.

Stephen's newest book Figure It Out: Getting From Information to Understanding (https://www.amazon.com/Figure-Out-Get...) has been described as an epic journey that will “change the way you see the world” and “required reading for designers and anyone else who needs to explain things.”

Following Stephen's walkthrough, we held a moderated Q&A session for all attendees who wished to ask specific questions about non-linear journey mapping.
2 سال پیش در تاریخ 1400/12/25 منتشر شده است.
1,400 بـار بازدید شده
... بیشتر