NCERT Class 10 Economics Chapter 5: Consumer Rights (Examrace - Dr. Manishika) | English | CBSE
106 هزار بار بازدید -
8 سال پیش
-
Dr. Manishika Jain in this
Dr. Manishika Jain in this lecture NCERT Class 10 Economics Chapter 5: Consumer Rights
Role Players of Market
Consumer Movement – Why?
Dissatisfaction over trade practices
No legal system to protect exploitation
Shifted responsibility of ensuring quality goods and services
Adulteration
Food shortage
Hoarding & black marketing
Till 1970s – wrote articles & exhibitions
Formed consumer groups by overcrowding ration shops
Started as social force – to protect and promote consumers
Consumer Movement
1985 – UN laid guidelines for consumer protection
Consumer International – more than 240 organizations and 100 nations
1986 – Consumer Protect Act (called COPRA) in India
Role Players of Market @0:08
Consumer Movement – Why? @1:11
Consumer Movement @3:56
Safety is Everyone’s Right @5:22
Right to be informed @7:54
Seeking Justice @9:01
COPRA @10:13
#Disputes #Negligence #Guidelines #Adulteration #Overcrowding #Exhibitions #Ensuring #Consumer #Producers #Players #Manishika #Examrace
Safety is everyone’s right
Medical negligence – filed to National Consumer Disputes Redressal Commission (anesthesia led to crippling for life)
Producers must strictly follow safety rules
Pressure cooker – safety valves
What to look for?
Ingredients used
Price and batch number
Date of manufacturing & expiry
Address of the manufacturer
Directions of Use
Information on side effect – in case of medicines
Instructions for washing – in case of garments
Right to be Informed
Can complain
Ask for compensation
Oct 2005, RTI ensures its citizens all the information about functions of government departments
Student joined coaching institute (paid lumpsum – left – but denied refund)
Right to choose the service
Want to buy toothpaste (but comes along with brush) – you can deny that
Seeking Justice
Right to seek redressal against unfair trade
Right for compensation (if damage is done)
Ex: person sends MO to village but not reaches – file to district consumer court
Consumer forum & consumer protection council
Financial support for awareness
COPRA
District: Upto 20 lakhs
State: 20 lakhs to 1 crore
National: more than 1 crore
Set up separate consumer affairs dept. in govt.
We can discriminate and make informed choices
Agmark – Agriculture
Hallmark – Jewelry
ISI – Electronic products
24 Dec – National Consumer Day – COPRA enacted
COPRA
Right to be protected
Right to be informed
Right to be assured
Right to be heard
Right to seek redressal
Right to consumer education
Issued Faced
Cumbersome
Expensive
Time consuming
Lack of evidence
Unclear laws on compensation
For details on IAS visit https://www.examrace.com/IAS/IAS-Flex...
For competitive exam preparation visit https://www.doorsteptutor.com/Exams/
0:00 Introduction
0:07 Role Players of Market
1:10 Consumer Movement - Why?
5:20 Safety is everyone's right
7:50 Right to be informed
8:59 Seeking Justice
10:12 COPRA #examrace #upsc #ugcnet
Role Players of Market
Consumer Movement – Why?
Dissatisfaction over trade practices
No legal system to protect exploitation
Shifted responsibility of ensuring quality goods and services
Adulteration
Food shortage
Hoarding & black marketing
Till 1970s – wrote articles & exhibitions
Formed consumer groups by overcrowding ration shops
Started as social force – to protect and promote consumers
Consumer Movement
1985 – UN laid guidelines for consumer protection
Consumer International – more than 240 organizations and 100 nations
1986 – Consumer Protect Act (called COPRA) in India
Role Players of Market @0:08
Consumer Movement – Why? @1:11
Consumer Movement @3:56
Safety is Everyone’s Right @5:22
Right to be informed @7:54
Seeking Justice @9:01
COPRA @10:13
#Disputes #Negligence #Guidelines #Adulteration #Overcrowding #Exhibitions #Ensuring #Consumer #Producers #Players #Manishika #Examrace
Safety is everyone’s right
Medical negligence – filed to National Consumer Disputes Redressal Commission (anesthesia led to crippling for life)
Producers must strictly follow safety rules
Pressure cooker – safety valves
What to look for?
Ingredients used
Price and batch number
Date of manufacturing & expiry
Address of the manufacturer
Directions of Use
Information on side effect – in case of medicines
Instructions for washing – in case of garments
Right to be Informed
Can complain
Ask for compensation
Oct 2005, RTI ensures its citizens all the information about functions of government departments
Student joined coaching institute (paid lumpsum – left – but denied refund)
Right to choose the service
Want to buy toothpaste (but comes along with brush) – you can deny that
Seeking Justice
Right to seek redressal against unfair trade
Right for compensation (if damage is done)
Ex: person sends MO to village but not reaches – file to district consumer court
Consumer forum & consumer protection council
Financial support for awareness
COPRA
District: Upto 20 lakhs
State: 20 lakhs to 1 crore
National: more than 1 crore
Set up separate consumer affairs dept. in govt.
We can discriminate and make informed choices
Agmark – Agriculture
Hallmark – Jewelry
ISI – Electronic products
24 Dec – National Consumer Day – COPRA enacted
COPRA
Right to be protected
Right to be informed
Right to be assured
Right to be heard
Right to seek redressal
Right to consumer education
Issued Faced
Cumbersome
Expensive
Time consuming
Lack of evidence
Unclear laws on compensation
For details on IAS visit https://www.examrace.com/IAS/IAS-Flex...
For competitive exam preparation visit https://www.doorsteptutor.com/Exams/
0:00 Introduction
0:07 Role Players of Market
1:10 Consumer Movement - Why?
5:20 Safety is everyone's right
7:50 Right to be informed
8:59 Seeking Justice
10:12 COPRA #examrace #upsc #ugcnet
8 سال پیش
در تاریخ 1396/01/22 منتشر شده
است.
106,099
بـار بازدید شده