Удаленные операторы колл-центра: преимущества и недостатки
7.1 هزار بار بازدید -
4 سال پیش
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Open Line Call Center
Open Line Call Center https://www.olinecontact.ru/
-What is the connection between remote operators and the current epidemic situation?
-At the moment, people are being transferred to remote work outside the office. And many people just lose their jobs. Thus, there is now a demand from candidates for remote work
- How to organize the work of a remote operator?
- It is necessary to provide technical requirements: computer, Internet, headset and the use of special software (virtual telephone exchange and others)
- How to control the work of a remote operator?
- The work of such an operator is controlled using software, monitoring and statistics systems (listening to calls, checking quality parameters: the volume of received and processed calls and other service parameters)
- What should be the technical requirements for a home-based operator?
- Stable Internet connection, a computer with certain technical parameters (RAM, etc.) – in order to be able to set up a workplace. Silence mode – a separate room, a noise-canceling headset.
- What are the benefits of using home-based operators?
- There is no need for employees to stay in the office, which reduces the current risks. Also, in everyday life, the costs of renting premises, utilities, and transport are reduced). The labor market is expanding - you can look at different regions, which saves wages. That is, we can look for candidates not only in Moscow, where salaries are high.
- How do I create a remote operator's workplace?
- You can hire a specialized organization. She will ensure the hiring of employees, organize all the work on a turnkey basis, and fully provide the Customer with this type of service.
Or you need to create a project team: a project manager, a hiring specialist, an IT specialist, a person who will lead the operators: their work, training, and control. Issues of providing IT Support. Which option to choose is up to everyone to decide for themselves.
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Video sections (timing/chapters):
0:00 - Introductory part
0:18 - Remote operators and the pandemic
1:07 - Which companies need home-based operators
2:08 - How to organize the work of a home-based operator
2:45 - How to control the work of a remote operator
5:15 - Advantages and disadvantages of a home-based operator
10:00 - How to create an operator's workplace
11:40 a.m. - Prospects for the development of the home-based operators market
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An open business channel about entrepreneurs and for entrepreneurs in Russia and abroad
══════════════════════════════════
Join us:
► Website: https://www.olinecontact.ru /
► Instagram: Instagram: olinecall /
► VKontakte: https://vk.com/olinecall
► Facebook: Facebook: callcentroline /
► TG: https://t.me/otkrutayaliniya
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✔ Like it! – This is the best thanks to the author
✔ Press THE BELL! – And you won't miss the next video.
✔ Any other questions? Do you have an opinion? Write in the COMMENTS! – We will definitely respond.
✔ Subscribe to the channel: https://goo.su/9bj1
══════════════════════════════════
-What is the connection between remote operators and the current epidemic situation?
-At the moment, people are being transferred to remote work outside the office. And many people just lose their jobs. Thus, there is now a demand from candidates for remote work
- How to organize the work of a remote operator?
- It is necessary to provide technical requirements: computer, Internet, headset and the use of special software (virtual telephone exchange and others)
- How to control the work of a remote operator?
- The work of such an operator is controlled using software, monitoring and statistics systems (listening to calls, checking quality parameters: the volume of received and processed calls and other service parameters)
- What should be the technical requirements for a home-based operator?
- Stable Internet connection, a computer with certain technical parameters (RAM, etc.) – in order to be able to set up a workplace. Silence mode – a separate room, a noise-canceling headset.
- What are the benefits of using home-based operators?
- There is no need for employees to stay in the office, which reduces the current risks. Also, in everyday life, the costs of renting premises, utilities, and transport are reduced). The labor market is expanding - you can look at different regions, which saves wages. That is, we can look for candidates not only in Moscow, where salaries are high.
- How do I create a remote operator's workplace?
- You can hire a specialized organization. She will ensure the hiring of employees, organize all the work on a turnkey basis, and fully provide the Customer with this type of service.
Or you need to create a project team: a project manager, a hiring specialist, an IT specialist, a person who will lead the operators: their work, training, and control. Issues of providing IT Support. Which option to choose is up to everyone to decide for themselves.
▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰▰
Video sections (timing/chapters):
0:00 - Introductory part
0:18 - Remote operators and the pandemic
1:07 - Which companies need home-based operators
2:08 - How to organize the work of a home-based operator
2:45 - How to control the work of a remote operator
5:15 - Advantages and disadvantages of a home-based operator
10:00 - How to create an operator's workplace
11:40 a.m. - Prospects for the development of the home-based operators market
══════════════════════════════════
An open business channel about entrepreneurs and for entrepreneurs in Russia and abroad
══════════════════════════════════
Join us:
► Website: https://www.olinecontact.ru /
► Instagram: Instagram: olinecall /
► VKontakte: https://vk.com/olinecall
► Facebook: Facebook: callcentroline /
► TG: https://t.me/otkrutayaliniya
══════════════════════════════════
✔ Like it! – This is the best thanks to the author
✔ Press THE BELL! – And you won't miss the next video.
✔ Any other questions? Do you have an opinion? Write in the COMMENTS! – We will definitely respond.
✔ Subscribe to the channel: https://goo.su/9bj1
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4 سال پیش
در تاریخ 1399/01/28 منتشر شده
است.
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