Setup Salesforce Knowledge | EP5

Setup Salesforce Knowledge | EP5
0:00 Introduction
0:40 Agenda
1:30 What is Salesforce Knowledge?
2:04 Know the basics
2:14 How to setup Salesforce Knowledge demo
5:54 Knowledge Object
8:33 Knowledge Access
11:23 Why we need Data Categories
14:14 Data Categories limit
14:45 Article Lifecycle
17:23 Article in cases.
19:56 Lightning  Knowledge Vs Classic Knowledge
21:35 Knowledge features

• #people_blogs
• #salesforce_knowledge
• #setup_salesforce_knowledge
• #lightning_knowledge_vs_classic_knowledge
• #what_is_salesforce_knowledge
• #knowledge_object
• #article_lifecycle