Summary: “The 5 Essential People Skills” by Dale Carnegie Training

Summary of "The 5 Essential People Skills"
How to Assert Yourself, Listen to Others, and Resolve Conflicts
by Dale Carnegie Training

• Learn to be assertive, and you will improve your interactions with others.
• You assert yourself when you tell people how you feel and what matters to you.
• Develop five basic interpersonal skills: “rapport building, curiosity, communication, ambition [and] conflict resolution.”
• People who have trouble asserting themselves often are shy, but they can learn deliberate tactics for dealing with others, like citing facts to silence a bully.
• To make people feel good about you, show interest in them. Ask questions to draw them out and listen to the answers.
• Demonstrating such “assertive curiosity” is very important if you manage people.
• Build rapport with others by being friendly and communicating positively.
• Plan what you will say. Be smart when you talk and mind your manners.
• Showing others how they benefit from your ideas will help you fulfill your ambitions. Don’t brag or get too stressed.
• To resolve conflicts, respect both sides. Offer mutually beneficial solutions, but have a Plan B.

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