Atlassian JIRA Service Desk Workshop - 3 September 2015

There is an updated JIRA Service Desk recording: https://bit.ly/3w7a5Q2
New content and presenters!

Learn how to get the most out of JIRA Service Desk. In this workshop, GLiNTECH experts will show you what the best practices around JIRA service desk within your organisation.

In Summary:
Best Practice Tip #1 : Keep It Simple.
Best Practice Tip #2: Do It Yourself
Best Practice Tip #3 : Customers aren’t ALWAYS right but they do need to be treated as PRIORITY
Best Practice Tip #4 : Get rid of any bottlenecks.
Best Practice Tip #5 – “Strive for continuous improvement, instead of perfection.” – Kim Collins

With Service Desk you can...

- Submit requests quickly using the intuitive customer portal
- Connect your Service Desk to the knowledge base in Confluence
- Use recommended articles to get answers before questions are even raised
- Set up new Knowledge Bases
- Use out of the box SLAs - or configure your own
- Measure time to first response, time to resolution and time waiting for support
- Create SLA targets for different issue types using JQL
- Transform your customer requests directly into JIRA issues
- Use JQL to easily configure your queues
- Automate the prioritisation of your requests
- Make use of real-time reporting
- Customise the look and feel

For more information or a free demonstration contact us at: [email protected] or call us on +61 2 9299 3999

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