What is CPaaS? (Definition, Benefits, Examples)

Communications Platform as a Service (CPaaS) is a cloud solution that allows you to incorporate real-time communication features into your existing business phone setup.

Instead of building a backend infrastructure from the ground up, CPaaS uses APIs, or a few lines of code, to help fill in any gaps in your business network. This means you can add functionality and enhance the overall effectiveness of your infrastructure.

Many companies use CPaaS to customize their business communication stack. You can choose channels and features that fit your team’s needs. Some of the most popular business integrations include:

• Voice handling
•Instant messaging
• Click-to-call
• Video calling

You can easily integrate voice, messaging, video, phone number features, and more using application programming interfaces (APIs).

On top of all the features and tools you can pick from, CPaaS has benefits for your business:

• Customize your communication stack
• Choose from a variety of APIs
• Build your business infrastructure at a low cost
• Flexibility of location and device
• Scale your business globally
• Easily integrate within your existing setup

If you want to learn more about CPaaS solutions and our Voice API, visit globalcallforwarding.com or chat with our telecom experts at  +1 (561) 908-6171.

TIMESTAMPS
Intro 00:00
CPaaS Definition 0:29
CPaaS Use Cases 1:03
CPaaS Benefits 1:32
Need for CPaaS 3:10

Learn how to centralize business communication: https://www.globalcallforwarding.com/...

Discover 8 CPaaS Use Cases:
https://www.globalcallforwarding.com/...

Read our comprehensive blog post comparing CPaaS and CCaaS: https://www.globalcallforwarding.com/...

Get our Voice API: https://www.globalcallforwarding.com/...



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