WFM Scheduling - Part 5 ( Erlang Calculation Based )
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This video will help you
This video will help you in creating the scheduling template on Service Level KPI.
Below point will be clear by watching this video
Projected Occupancy on Erlang
Projected Service Level on Erlang
Call Capacity on Erlang
Capacity Over and Under
Staffing Over and Under
Below point will be clear by watching this video
Projected Occupancy on Erlang
Projected Service Level on Erlang
Call Capacity on Erlang
Capacity Over and Under
Staffing Over and Under
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