Jira Service Management tutorial series #2: Help Center
8 هزار بار بازدید -
6 سال پیش
-
As an Atlassian Platinum Solution
As an Atlassian Platinum Solution Partner and a Platinum Marketplace Partner, Deviniti has been helping Jira users with sprint planning, workflow automation, issue tracking, testing, and other software development key processes. We make Jira apps that provides Jira users with additional functionalities and help them discover the whole galaxy of possibilities.
In this series of videos, we're breaking down the whole customer journey through Jira Service Management and see how we can customize it on each step - from the Customer Portal homepage to submitting feedback upon successful ticket resolution. We're learning how to solve common issues with each screen of this software's user interface and make our customers happy even when they have problems with our products and services.
In this Jira Service Management tutorial we're taking a closer look at the Help Center (or the Customer Portal) - the first customers' touch point during the support process.
Contents:
00:50 - Setting up request types
02:25 - Applying a brand style
03:08 - Connecting a knowledge base
03:30 - Native features' summary
04:03 - Advanced permissions settings
04:20 - Advanced look and usability improvements
04:52 - Translating the Customer Portal
05:24 - Advanced features' summary
Here's the official Atlassian documentation on setting up a knowledge base in Confluence and linking it to Jira Service Management:
https://confluence.atlassian.com/serv...
And these are the apps mentioned in the video:
Extension for Jira Service Management - https://bit.ly/2IVNQZe
Translation for Jira Service Management - https://bit.ly/31vj4Nf
Also, follow us on other social networks:
LinkedIn: deviniti
Facebook: DevinitiPL
Twitter: deviniti_voice
Instagram: deviniti_aboutus
In this series of videos, we're breaking down the whole customer journey through Jira Service Management and see how we can customize it on each step - from the Customer Portal homepage to submitting feedback upon successful ticket resolution. We're learning how to solve common issues with each screen of this software's user interface and make our customers happy even when they have problems with our products and services.
In this Jira Service Management tutorial we're taking a closer look at the Help Center (or the Customer Portal) - the first customers' touch point during the support process.
Contents:
00:50 - Setting up request types
02:25 - Applying a brand style
03:08 - Connecting a knowledge base
03:30 - Native features' summary
04:03 - Advanced permissions settings
04:20 - Advanced look and usability improvements
04:52 - Translating the Customer Portal
05:24 - Advanced features' summary
Here's the official Atlassian documentation on setting up a knowledge base in Confluence and linking it to Jira Service Management:
https://confluence.atlassian.com/serv...
And these are the apps mentioned in the video:
Extension for Jira Service Management - https://bit.ly/2IVNQZe
Translation for Jira Service Management - https://bit.ly/31vj4Nf
Also, follow us on other social networks:
LinkedIn: deviniti
Facebook: DevinitiPL
Twitter: deviniti_voice
Instagram: deviniti_aboutus
6 سال پیش
در تاریخ 1397/10/20 منتشر شده
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