Case Study: Using SigmaXL and DMAIC to Improve Customer Satisfaction
136 بار بازدید -
8 ماه پیش
-
Presenter: John Noguera, Co-Founder and
Presenter: John Noguera, Co-Founder and CTO of SigmaXL
We demonstrate how SigmaXL's user-friendly and powerful graphical and statistical tools were used to identify key drivers linked to customer satisfaction, including:
• Basic Data Manipulation
• Descriptive Statistics
• Histograms
• Process Capability for Normal and Nonnormal Data
• Pareto Charts
• Boxplots
• Multi-Vari Charts
• Hypothesis Testing -- ANOVA
• Scatter Plots and Scatter Plot Matrix
• Multiple Linear Regression
• Hypothesis Testing 2 Sample Comparison: "before improvement" versus "after improvement"
• Control charts with split limits also clearly show the "before improvement" versus "after improvement" results.
We demonstrate how SigmaXL's user-friendly and powerful graphical and statistical tools were used to identify key drivers linked to customer satisfaction, including:
• Basic Data Manipulation
• Descriptive Statistics
• Histograms
• Process Capability for Normal and Nonnormal Data
• Pareto Charts
• Boxplots
• Multi-Vari Charts
• Hypothesis Testing -- ANOVA
• Scatter Plots and Scatter Plot Matrix
• Multiple Linear Regression
• Hypothesis Testing 2 Sample Comparison: "before improvement" versus "after improvement"
• Control charts with split limits also clearly show the "before improvement" versus "after improvement" results.
8 ماه پیش
در تاریخ 1402/08/25 منتشر شده
است.
136
بـار بازدید شده