Case Routing Via Omni Channel in Salesforce

An introduction to the setup of Omni Channel, routing of cases, presence configurations, presence decline reasons, presence statuses, routing configurations and service channels. #omnichannel #Caserouting #Omnichannelsetup #Capacitymodel #presenceconfigurations #presencestatuses #routingconfigurations #servicechannels #salesforce #salesforcecrm #altokk #omnichannelservices #cases #configuration #routing #service