Cherwell to Jira Service Management Migration Deep Dive Webinar Sept 2023

Change doesn’t need to be hard: How to migrate from Cherwell to Jira Service Management

With little new development and an outdated user interface, Cherwell's hard-to-navigate platform is stuck in the past. Now is the time to consider moving to Atlassian’s Jira Service Management. JSM offers a robust, modern alternative with a user-friendly interface that connects Dev, IT Ops, and business teams to quickly respond to change and deliver exceptional service experiences.

Join StrataCom and Atlassian…we’ll show you how to smoothly migrate away from Cherwell’s outdated platform. Details covered will include:
- Out-of-the-box mappings from Cherwell Business Objects to JSM modules
- An easy-to-use mapping tool to migrate custom Cherwell fields to JSM fields
- Mapping from any Cherwell Business Object to any JSM Object
- A native REST API to collect data from Cherwell and send it over to JSM

Key Topics and Bullets:
Primary Topic: Introduction and Background
- Introduction to the webinar and guest speakers
- Explanation of Atlassian and its product offerings (Jira, Jira Service Management, and Confluence)
- Rod Schmidt's transition from Sherpa to Atlassian
- Mention of StrataCom as a preferred partner for Cherwell implementations

Primary Topic: Overview of Jira Service Management (JSM)
- JSM's features and benefits, including its modern UI and integration with Jira and Confluence
- Comparison of JSM's total cost of ownership (TCO) to competitors (ServiceNow, BMC, Avanti)
- Highlighting JSM's low-code solution and integration capabilities as advantages over ServiceNow

Primary Topic: Customer Switches from ServiceNow to JSM
- Examples of organizations (Finish Line, American Equity, Hy Vee, Dell, Indeed.com) that have migrated from ServiceNow to JSM
- Reasons for the switch, such as better integration and ease of implementation
- Atlassian's recognition as a market leader by Gartner

Primary Topic: Data Migration Utility for Cherwell to Jira Migration
- Overview of the data migration utility developed by Atlassian
- Explanation of how the utility transfers data from Cherwell to Jira using a mapping engine and mapping files
- Utility's ability to manipulate data, remove line breaks, create data maps, and migrate related records
- Demonstrated flexibility in treating special fields and handling different migration scenarios
- Highlight of the utility's support for rich text fields, attachments, and complex lookups

Primary Topic: Migration of Knowledge Base Articles
- Discussion on storing and transferring KB articles between incidents and creating new knowledge-based articles
- Emphasis on relationships in Cherwell and GSM to streamline the process
- Mention of storing knowledge base as a field or a relationship in JSM
- Inability to access certain information in Cherwell due to API limitations compared to Jira
- The desire to tackle the issue if Cherwell were to expose the information through the API

Primary Topic: Q&A and Conclusion
- Introduction of the webinar's topic and its recording for future reference
- Announcement of sharing the recorded video in the coming days
- Encouragement for participants to ask questions in the chat feature
- Acknowledgment of StrataCom as an IT service management company with experience in the industry
- Mention of StrataCom's focus on Cherwell and exploration of alternative solutions
- Introduction of the toolkit developed by StrataCom for migrating data from Sherwell to JSM
- Brief mention of StrataCom's background, expertise, and reliability
- Transition to Raj Schmidt from Atlassian for an overview of the company
- Mention of the inability to migrate email monitor information from Cherwell to JSM due to lack of access
- Discussion on migration tool development, licensing, and benefits for organizations focused on data migration
- Considering the possibility and challenges of migrating catalog items from Cherwell Portal to Jira
- Difficulties in retrieving workflow information from Cherwell and the suggestion to recreate workflows in Jira
- Explanation of object mapping between Cherwell and Jira and possibilities for mapping fields
- Comparison of the functionality and relationships between objects in GSM and Cherwell
- Highlight of the similarity in the database structure of Jira and Cherwell
- Explanation of object relationships, one-to-many relationships, and fields in both Jira and Cherwell

TIMESTAMPS
00:00:00 stratacominc.com
00:00:16 Introducing StrataCom's migration toolkit for Cherwell to JSM.
00:03:42 Jira Service Management: Fastest Growing ITSM Platform.
00:08:43 Data migration utility for transferring data between Cherwell and Jira.
00:27:34 Map objects in Sherwell to Jira fields.
00:30:51 No way to migrate workflow between systems.
00:35:14 Email monitor info can't be accessed.
00:40:13 Migrate data, buy tool, save time and money.
00:41:56 Simplifying data migration process, using ticket numbers.
00:45:19 Webinar concludes, reach out for more information.