Assisting the customer service team with tools that combines chatbot and knowledge base - Hotel B&B
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7 ساعت پیش
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Hotel B&B is the European
Hotel B&B is the European leader in its segment. They have to handle more than 470 hotels all around the world.
To do so, they have created an automated customer service that combines a chatbot and an internal knowledge base to make hotels directors more autonomous and decrease the total amount of requests agents had to handle over the phone.
To make the chatbot more powerful, they connected Crisp with DialogFlow to create an AI chatbot which makes the automated customer service experience even more powerful.
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/ @crisp_im
In this video, you'll understand how B&B Hotel uses Crisp and how it makes a difference in terms of customer service quality, autonomy, and continuous improvements.
Create your account here to build the best customer service: crisp.chat/en/
The company we've been featuring:
- www.hotel-bb.com/en
7 ساعت پیش
در تاریخ 1403/07/08 منتشر شده
است.
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