The Pulse - Consumer Products and after sales service

I am sure all of you have had some experience in buying consumer goods, be it a laptop, fridge, air conditioners, mixer, grinders or your mobile phones. The biggest determinant during buying these consumer durables is often the after sales service. Say for example, if your mobile phone gives you a problem, you look for a dedicated service centre but many times you end up dissatisfied, even to the extent of thinking that you will dump your product but not go the customer care service department. How crucial is the after sales service in times when customer preferences and expectations are fast changing, what are the forums available to address the problems related to after sales service, and what can the government do to redress the problems,  Watch your fortnightly show THE PULSE on CONSUMER PRODUCTS : AFTER SALES SERVICE with an erudite panel of guests -  

1- Dr.Mamta Pathania, Co Project Director,National Consumer Helpline,Centre for consumer studies,Indian Institute of Public Administration
2- Sri Ram khanna,,Managing Trustee Consumer Voice
3-Dr Mahesh Gupta,  Chairman, Kent RO Systems
4-Anisha Motwani,Managing Partner at STORM the NORM Ventures,
5-Virag Gupta,  Advocate,Supreme Court


Anchor - Neelu Thomas

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