6 Core Components and Implementation Strategies of Customer Relationship Management (CRM)

School of Learning
School of Learning
11 بار بازدید - 2 ماه پیش - Embark on a journey to
Embark on a journey to demystify Customer Relationship Management (CRM) with our comprehensive playlist, designed to provide a deep dive into the core components and implementation strategies of CRM systems. Chapter 1 offers an introduction to CRM, outlining its significance as a strategy and technology used by businesses to manage interactions with customers. In Chapter 2, we delve into the core components of CRM, including Customer Data Management, Customer Engagement, Sales Force Automation, Marketing Automation, Customer Service and Support, and Analytics and Reporting. Chapters 3 through 7 provide detailed explanations and implementation strategies for each CRM component, highlighting their importance and practical applications in managing customer relationships effectively. Chapter 8 explores the role of analytics and reporting in CRM, emphasizing the importance of data-driven insights in understanding customer behavior and making informed business decisions. Chapter 9 discusses the importance of tailoring CRM to suit your business needs and objectives, considering factors such as business size, industry, and specific CRM goals. In Chapter 10, we delve into implementation considerations and best practices for successful CRM deployment, including selecting the right CRM system, training employees, and fostering a culture of CRM adoption. Chapter 11 presents real-world examples of successful CRM implementation across various industries, offering insights into how organizations have leveraged CRM to achieve tangible results. Finally, in Chapter 12, we explore future trends and innovations in CRM, considering emerging technologies and evolving customer expectations that shape the future of CRM systems. I hope the video takes you beyond the definition & helps to make the learning process a little more tangible. Please subscribe & feel free to share. –––––––––––––––––––––––––––––––––––––––––––––––––– Video Content 0:00 - Introduction to Customer Relationship Management (CRM) Understanding the Core Components of CRM Customer Data Management: The Foundation of CRM Customer Engagement Strategies and Implementation Sales Force Automation: Optimizing Sales Processes Leveraging Marketing Automation for Effective Campaigns Enhancing Customer Service and Support with CRM Harnessing Analytics and Reporting for Informed Decision-Making Tailoring CRM to Your Business Needs and Objectives Implementation Considerations and Best Practices Real-world Examples of Successful CRM Implementation Future Trends and Innovations in CRM –––––––––––––––––––––––––––––––––––––––––––––––––– School of Learning Arnav Dutta www.linkedin.com/in/arnav-dutta-a2020a44
2 ماه پیش در تاریخ 1403/04/28 منتشر شده است.
11 بـار بازدید شده
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