The Dynamics of Soft and Hard Services in Facilities Management

International Facility Management Association
International Facility Management Association
624 بار بازدید - 6 ماه پیش - Today we are joined by
Today we are joined by Mauro Ortelli the Managing Director at 14forty, Jacqueline van Beek the Managing Director at Compass Group Netherlands, and David Hogland the President at ESFM USA. Together they delve into topics like the potential shift from soft to hard services, the impact of COVID-19 on the industry, the balance between technology and the human touch as well as the challenges and opportunities presented by the journey to net zero.

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0:00 Introduction and Sponsor Message
1:15 Introduction of Speakers: Mara Ortele, Jacqueline Van Beek, David Hoagland
3:00 Discussion on Soft Services vs. Hard Services
4:00 Importance of Hospitality in Facility Management
6:00 Impact of COVID-19 on Workplace Experience
7:00 Emphasis on Workplace Hospitality
8:00 Trends in Facility Management: Technology, Sustainability, Diversity
8:20 Skills Gap in the Industry
9:50 Importance of Support Services during COVID-19
11:00 Role of Support Services in Enhancing Workplace Experience
11:40 Human Touch vs. Robotics
14:00 Discussion on Journey to Net Zero
17:00 Importance of Balance and Incremental Changes to Net Zero
19:10 Conclusion
6 ماه پیش در تاریخ 1402/11/24 منتشر شده است.
624 بـار بازدید شده
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