Studying while working in the BPO? Survival and CSAT Tips 👉 IRL WITH A WORKING LAW STUDENT | S1, EP3
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4 سال پیش
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Studying while working in the
Studying while working in the BPO? Survival and CSAT Tips 👉 IRL WITH A WORKING LAW STUDENT | S1, EP3 // Welcome to Episode 3 of InREAlity where we talked about being a working student in the BPO. Is it really doable and sustainable?
Our guest today is Jeh - a working student who has a very inspiring story of working in the BPO while studying law. And yes he graduated! You'll know more about his experience and learn from his tips so that you, too, can continue working and studying at the same time. So many great insights so feel free to check the timestamps below.
𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩s 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝.
⏲ TIMESTAMPS ⏲
0:00 - Episode Introduction
1:18 - Guest Introduction and BPO Background
3:15 - In what stage of your BPO employment did you start going back to school? (Jeh's story and how he ended up being a law student)
6:02 - How did your studies impact your employment and vice versa?
8:30 - Quick flashback to Rea's stint as a working student
9:18 - What pushed you to work and study at the same time? Who/what was your inspiration?
12:15 - Jeh's prayers and reminders to himself
13:01 - Jeh's TOP TIPS for working students in the BPO (but I believe these are applicable to anyone)
13:31 - TIP #1
14:27 - TIP #2
15:58 - TIP #3
18:13 - Fast Talk
22:04 - Let's talk about your time in training. Jeh's tips for new hires in training.
26:55 - Pointing out the importance of asking questions
29:30 - Funniest thing you've encountered while speaking with customers (about getting customer information/digits)
33:56 - Communication and tech barrier
34:19 - What's your secret in getting perfect CSAT scores? (KISS-KICK-KISS)
37:06 - How do you bounce back from DSATs?
41:30 - Were there ever times in your journey when you wanted to quit? How did you overcome?
44:09 - Final tips for working students or those who are planning to be
FOR UPDATES ABOUT REA NINJA, FOLLOW:
✅ FB PAGE: Facebook: reaninja
✅ INSTAGRAM: Instagram: reagenes
✅ TIKTOK: TikTok: reaninja
✅ LINKEDIN: LinkedIn: reaalducente
INREALITY PODCAST:
✅ SPOTIFY: https://bit.ly/inREAlity-podcast
✅ APPLE POD: https://apple.co/3j1PZEX
I BLOG TOO - check it out:
https://blissfulsnapshots.com
Our guest today is Jeh - a working student who has a very inspiring story of working in the BPO while studying law. And yes he graduated! You'll know more about his experience and learn from his tips so that you, too, can continue working and studying at the same time. So many great insights so feel free to check the timestamps below.
𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩s 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝.
⏲ TIMESTAMPS ⏲
0:00 - Episode Introduction
1:18 - Guest Introduction and BPO Background
3:15 - In what stage of your BPO employment did you start going back to school? (Jeh's story and how he ended up being a law student)
6:02 - How did your studies impact your employment and vice versa?
8:30 - Quick flashback to Rea's stint as a working student
9:18 - What pushed you to work and study at the same time? Who/what was your inspiration?
12:15 - Jeh's prayers and reminders to himself
13:01 - Jeh's TOP TIPS for working students in the BPO (but I believe these are applicable to anyone)
13:31 - TIP #1
14:27 - TIP #2
15:58 - TIP #3
18:13 - Fast Talk
22:04 - Let's talk about your time in training. Jeh's tips for new hires in training.
26:55 - Pointing out the importance of asking questions
29:30 - Funniest thing you've encountered while speaking with customers (about getting customer information/digits)
33:56 - Communication and tech barrier
34:19 - What's your secret in getting perfect CSAT scores? (KISS-KICK-KISS)
37:06 - How do you bounce back from DSATs?
41:30 - Were there ever times in your journey when you wanted to quit? How did you overcome?
44:09 - Final tips for working students or those who are planning to be
FOR UPDATES ABOUT REA NINJA, FOLLOW:
✅ FB PAGE: Facebook: reaninja
✅ INSTAGRAM: Instagram: reagenes
✅ TIKTOK: TikTok: reaninja
✅ LINKEDIN: LinkedIn: reaalducente
INREALITY PODCAST:
✅ SPOTIFY: https://bit.ly/inREAlity-podcast
✅ APPLE POD: https://apple.co/3j1PZEX
I BLOG TOO - check it out:
https://blissfulsnapshots.com
4 سال پیش
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