How to handle large groups as a waiter
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How to handle large groups
How to handle large groups as waiters.
Hi guys, here we are talking about serving a group of 10, 20 or 40 people in the restaurant
not in banquet!
To register for The World's Top Waiter Competition click here:
https://www.thewaitersacademy.com/the...
Let say on your station today you have a group of 42 people who are seated on 7 tables of 6!
Your manager gives you the papers and tells you “I want perfect service. This group is very important to us!”
I will go through the whole procedure not only taking the orders and so, because the preparation process
is more important than anything! It is so to say “Half the battle!”
Check the menu and make sure you know everything about the items on it!
Prepare your tables with the necessary silverware and glasses!
Usually if it is group they have a choice of appetizer or soup, fish or meat and dessert for a normal business dinner!
Check if there is already info on the papers for people with allergies and people with special requests! Usually does!
There are always people who cannot eat this or that and also vegetarians or vegans who has to eat something completely different!
This very important for you because it might screw your whole evening if the guests start telling you in the last moment I am allergic
of this and I cannot eat that!
Let the kitchen knows immediately how many special requests and what allergies your guests have so they can prepare themselves too!
You have set your station and you are ready to go! If they have pre ordered the wines you have few bottles uncorked, water is on the table
and if you have fish as a option you have prepared fish knives on a tray so you can change the steak knives with fish knives!
when the guests come they are usually very talkative and they don’t pay attention to you and to the menu cards on the table!
Give them a minute but as soon as you see that one of the tables is full or almost full you move on with the wines welcome them, introduce
yourself, point the menu cards to them and start pouring wine in their glass!
-Ladies and Gentlemen, good evening and welcome to Grand Victoria. My name is Ned and I will be taking care of you tonight so anything you need
please let me know! If someone has food allergies I would like to know that please!
You have the menus in front of you. Please take a look at it and make your choice for the dinner! I will be back in a moment to
take your orders! Meanwhile may I pour some wine for you? I have a light fruity Riesling as a white wine and full body, barrique Cabernet Sauvignon for red!
-May I have a beer sir?
This is a sublime moment in our job! When we serve groups we group things together so we can handle more people and more tasks at once!
If you in this moment drop what are you doing and go get a beer for this one guest you will lose the handle of it and probably make a mess of the evening!
-Yes sir, I will bring a beer for you as soon as I can! – write the order down so you don’t forget and
keep pouring wines for the other guests!
It is almost 100% sure that some other guests will ask you for a beer as well or other drink and you will just say the same think for him or her!
If you find a break between moving from one table to the other you can punch in the drinks in the PC so they don’t have to wait too long! If not,
you finish the wine service and then you go and punch all the extra drink orders in the computer!
Next thing is to find the head of the group and ask if they want breaks between the meals or any other special desire!
You don’t want to be surprise in the last moment with a speach when you have already cleared the appetizers and the main course is ready to be served!
You are ready to take the food orders now!
If you have 7 tables you should have 7 pieces of paper. one for each table and you should know exactly which seat is number one and which is number six!
Serving groups is a very easy thing when you are well prepared and you know what are you doing!
-Ladies and Gentlemen I would like to take your orders at this time and once again, please let me know if you have any allergies or special requests!
WARNING!!!!
You ask for special requests only if you are allow to by the kitchen chef and your manager! We don’t want those guests to go crazy and start order items that
have nothing to do with the menu they have set in advance! If the chef has said: NO SPECIAL REQUESTS!!! you don’t mention it and if a guest tries to
get something other than the pre ordered menu you tell them:
Continue reading:
https://www.thewaitersacademy.com/201...
Hi guys, here we are talking about serving a group of 10, 20 or 40 people in the restaurant
not in banquet!
To register for The World's Top Waiter Competition click here:
https://www.thewaitersacademy.com/the...
Let say on your station today you have a group of 42 people who are seated on 7 tables of 6!
Your manager gives you the papers and tells you “I want perfect service. This group is very important to us!”
I will go through the whole procedure not only taking the orders and so, because the preparation process
is more important than anything! It is so to say “Half the battle!”
Check the menu and make sure you know everything about the items on it!
Prepare your tables with the necessary silverware and glasses!
Usually if it is group they have a choice of appetizer or soup, fish or meat and dessert for a normal business dinner!
Check if there is already info on the papers for people with allergies and people with special requests! Usually does!
There are always people who cannot eat this or that and also vegetarians or vegans who has to eat something completely different!
This very important for you because it might screw your whole evening if the guests start telling you in the last moment I am allergic
of this and I cannot eat that!
Let the kitchen knows immediately how many special requests and what allergies your guests have so they can prepare themselves too!
You have set your station and you are ready to go! If they have pre ordered the wines you have few bottles uncorked, water is on the table
and if you have fish as a option you have prepared fish knives on a tray so you can change the steak knives with fish knives!
when the guests come they are usually very talkative and they don’t pay attention to you and to the menu cards on the table!
Give them a minute but as soon as you see that one of the tables is full or almost full you move on with the wines welcome them, introduce
yourself, point the menu cards to them and start pouring wine in their glass!
-Ladies and Gentlemen, good evening and welcome to Grand Victoria. My name is Ned and I will be taking care of you tonight so anything you need
please let me know! If someone has food allergies I would like to know that please!
You have the menus in front of you. Please take a look at it and make your choice for the dinner! I will be back in a moment to
take your orders! Meanwhile may I pour some wine for you? I have a light fruity Riesling as a white wine and full body, barrique Cabernet Sauvignon for red!
-May I have a beer sir?
This is a sublime moment in our job! When we serve groups we group things together so we can handle more people and more tasks at once!
If you in this moment drop what are you doing and go get a beer for this one guest you will lose the handle of it and probably make a mess of the evening!
-Yes sir, I will bring a beer for you as soon as I can! – write the order down so you don’t forget and
keep pouring wines for the other guests!
It is almost 100% sure that some other guests will ask you for a beer as well or other drink and you will just say the same think for him or her!
If you find a break between moving from one table to the other you can punch in the drinks in the PC so they don’t have to wait too long! If not,
you finish the wine service and then you go and punch all the extra drink orders in the computer!
Next thing is to find the head of the group and ask if they want breaks between the meals or any other special desire!
You don’t want to be surprise in the last moment with a speach when you have already cleared the appetizers and the main course is ready to be served!
You are ready to take the food orders now!
If you have 7 tables you should have 7 pieces of paper. one for each table and you should know exactly which seat is number one and which is number six!
Serving groups is a very easy thing when you are well prepared and you know what are you doing!
-Ladies and Gentlemen I would like to take your orders at this time and once again, please let me know if you have any allergies or special requests!
WARNING!!!!
You ask for special requests only if you are allow to by the kitchen chef and your manager! We don’t want those guests to go crazy and start order items that
have nothing to do with the menu they have set in advance! If the chef has said: NO SPECIAL REQUESTS!!! you don’t mention it and if a guest tries to
get something other than the pre ordered menu you tell them:
Continue reading:
https://www.thewaitersacademy.com/201...
2 هفته پیش
در تاریخ 1403/04/13 منتشر شده
است.
185
بـار بازدید شده