Managing Complaints in Healthcare | Ausmed Explains...
9.4 هزار بار بازدید -
5 سال پیش
-
Managing Complaints in Healthcare
If
Managing Complaints in Healthcare
If you need to directly intervene in a problem situation with a relative, it will probably be because the relative has been dissatisfied with interactions with direct care staff and wishes to speak with a more senior person
The nurse or midwife manager should:
- Try to be approachable,
- Hold a meeting away from the noise and bustle of the ward,
- Assess if the patient should be present,
- Ensure that you tell your staff where you are,
- If the relative is truculent or loud, have another staff member (or security) present,
- Sit between the relative and the door (follow duress and assistance protocols),
- Turn off pagers and mobile phones if possible,
- Sit at the same level as the relative,
- Try to keep a calm, even voice.
For more information, visit: www.ausmed.com/guides/communication-skills
Facebook ► business.facebook.com/ausmed/
Instagram ► www.instagram.com/ausmededu/
LinkedIn ► au.linkedin.com/company/ausmed-conferences/
Twitter ► twitter.com/Ausmed
5 سال پیش
در تاریخ 1398/05/06 منتشر شده
است.
9,499
بـار بازدید شده