Debt Collection 101 - Using AI in Collection Agencies With Sean Williams

Understanding AI in Debt Collection: A Conversation with Sean Williams This is a dialogue between host Ashley and guest Sean Williams, the owner of Williams Rush and Associates, a debt collection agency. In the conversation, they discuss artificial intelligence (AI) in the debt collection industry. Sean shares his experience in exploring AI, differentiating between rule-based systems and AI, and his excitement about AI's ability to learn and adapt. He also discusses his company's journey in implementing a chatbot for customer interaction and the promise it holds for efficiency and compliance. The conversation includes the impacts of AI on job stability and the role of AI in compliance. Sean also shares his thoughts on the future of AI in the industry. Connect with Sean: www.linkedin.com/in/sean-williams-mba-4595352b// Connect with Williams, Rush & Associates: williamsrush-associates.com/ Connect With Ashley: www.linkedin.com/in/ashley-campanella-240a53132/ Chapters 00:00 Introduction 00:33 Exploring AI in Debt Collection 01:46 The Journey to AI Adoption 03:12 AI and Efficiency in Debt Collection 06:13 AI and Job Stability in Debt Collection 09:22 AI and Compliance in Debt Collection 10:38 Onboarding AI in Debt Collection 14:44 The Future of AI in Debt Collection 17:10 Final Thoughts and Advice on AI Adoption 18:02 Conclusion and Contact Information

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