Radical Hospitality in Retail with Suzanne Evans

In this episode, our special guest, Suzanne Evans, Vice President and Head of Stores at Tecovas, provides invaluable insights into the pivotal role of hospitality in retail. Emphasizing the significance of fostering team development and nurturing a positive workplace culture, Evans highlights the delicate balance required between effective salesmanship and genuine customer service.

The conversation unravels the challenges and opportunities within the retail industry, with a particular focus on enhancing customer experiences, advancing employee development, and seamlessly integrating digital and physical retail channels.