What is Data Masking within Microsoft Dynamics 365 Customer Service Omnichannel application?

This video explains how data masking can be leveraged within the dynamics 365 customer service omnichannel app to secure the data leak from customer as well as agent site.

Sensitive information like PII (Personally identifiable information) like email, date of birth, SSN, TFN, Credit card number etc can be secured by implementing Data masking rules while conversing with the customer.

Girish Uppal explains the data masking process within Microsoft Dynamics 365 Customer Service Omnichannel application with live examples.

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