How to Thank Your Customers | 7 Ways to Show Your Gratitude
5.9 هزار بار بازدید -
4 سال پیش
-
Looking for ways how to
Looking for ways how to thank your customers? Not sure what the best way to show them in a meaningful way is? In this video, I'm going to go over seven ways to say thank you to your customers.
📥 DOWNLOAD my free Customer Success Jumpstart Kit to grow your customer base and keep them happy → https://www.growwithwill.com/customer...
☕️ Did I help you out? Buy me a coffee: https://ko-fi.com/growwithwill
🔔 Remember to SUBSCRIBE to get new videos every week:
https://www.growwithwill.com/subscribe
🎥 VIDEOS YOU MAY LIKE:
How to Apologize to Customers When You Mess Up 👉 How to Apologize to Customers When Yo...
How to Build Customer Loyalty 👉 How to Build Customer Loyalty | 7 Thi...
7 Customer Support Tips 👉 7 Customer Support Tips | How to Deli...
0:00 - Introduction to How to Thank Your Customers
1:08 - Method 1: Handwritten Thank You Notes
I recommend that if you're going to do this, you do so either a couple of weeks after they have initially been onboarded or a couple months before their renewal. This way, your thank you note is going to come across as genuine, as opposed to potentially disingenuous, if you were to send it a week before their renewal.
I recommend services such as Handwrytten.com and Postable if you don't like writing handwritten notes or you don't have the time to do so.
The important thing is that you actually commit to doing it terms of showing your thanks to your customers with a handwritten note.
3:02 - Method 2: Personalized Thank You Video
This can be super easy with a screen recording software like Loom. All you need to do is spend a couple minutes and create a video for your customer. This can be in response to a customer support issue they have, it can be just to check in with them, or it can be to share some updates of new features that you've released with your product or service.
4:28 - Method 3: Give Company Swag
Create things like custom pop sockets or koozies, those sorts of things can be super popular with customers. The key thing is that you align your swag giveaways to particular user milestones.
5:52 - Method 4: Host Intimate Small Group Events
The best way to do this is with a combination of clients, as well as potential new clients. That way you can get your bang for your buck in terms of meeting new people and connecting them with one another.
When you create these small groups, intimate events that essentially allows for some time true networking to occur.
7:24 - Method 5: Give more than what your customer has bought.
The key thing here is to get in the habit of giving, giving, and then giving some more. It'll help your customers feel like a hundred bucks while also building up your tribe of super fans.
It could be simple as free delivery, a discount on their next order, a thank you note, or even a little welcome kit when they're first getting onboarded.
8:58 - Method 6: Dedicate a day or a week to spotlighting your customers.
Think about ways to spotlight your customers. If there are things like employee appreciation week, then there should definitely be things like customer appreciation week. You can either dedicate a set day in every single month for this or you can set aside a week and essentially plan some key campaigns that you can start sending with your customers.
10:30 - Method 7: Give unique gifts that help local communities.
Ultimately, we all like to build up our communities or think about our community. And so, if you can think about ways to connect it back to your customers, local communities, it can be a great way for you to show your thanks for your customers as well as others in their particular community.
11:44 - Two Big Takeaways to Remember:
1. It really doesn't matter how much money you spend on your customers. It's more about how genuine your thank you is.
2. To do things that are unconventional and help your customers both directly and indirectly. It's not about you when you're saying thanks. It's about your customer.
✍️ COMMENT BELOW:
How do you like to say thanks to your customers? Or which of these potential suggestions are you going to take and use with your customers?
Grow with Will is all about helping you grow your business, get more customers, and hone your business acumen. I teach you the real-world business skills you didn't learn in school to help take you from zero to self-starter.
🔔 If you find this helpful, SUBSCRIBE for new videos every week:
https://www.growwithwill.com/subscribe
📸 My YouTube Gear: https://kit.co/GrowthWithWill/my-yout...
Disclosure: Some links and products are affiliate links, meaning Grow with Will will earn a commission if you make a purchase through our links, at no cost to you.
Disclaimer: Grow with Will does not provide tax, legal, or accounting advice. This video, and the ideas presented in it, are for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice.
📥 DOWNLOAD my free Customer Success Jumpstart Kit to grow your customer base and keep them happy → https://www.growwithwill.com/customer...
☕️ Did I help you out? Buy me a coffee: https://ko-fi.com/growwithwill
🔔 Remember to SUBSCRIBE to get new videos every week:
https://www.growwithwill.com/subscribe
🎥 VIDEOS YOU MAY LIKE:
How to Apologize to Customers When You Mess Up 👉 How to Apologize to Customers When Yo...
How to Build Customer Loyalty 👉 How to Build Customer Loyalty | 7 Thi...
7 Customer Support Tips 👉 7 Customer Support Tips | How to Deli...
0:00 - Introduction to How to Thank Your Customers
1:08 - Method 1: Handwritten Thank You Notes
I recommend that if you're going to do this, you do so either a couple of weeks after they have initially been onboarded or a couple months before their renewal. This way, your thank you note is going to come across as genuine, as opposed to potentially disingenuous, if you were to send it a week before their renewal.
I recommend services such as Handwrytten.com and Postable if you don't like writing handwritten notes or you don't have the time to do so.
The important thing is that you actually commit to doing it terms of showing your thanks to your customers with a handwritten note.
3:02 - Method 2: Personalized Thank You Video
This can be super easy with a screen recording software like Loom. All you need to do is spend a couple minutes and create a video for your customer. This can be in response to a customer support issue they have, it can be just to check in with them, or it can be to share some updates of new features that you've released with your product or service.
4:28 - Method 3: Give Company Swag
Create things like custom pop sockets or koozies, those sorts of things can be super popular with customers. The key thing is that you align your swag giveaways to particular user milestones.
5:52 - Method 4: Host Intimate Small Group Events
The best way to do this is with a combination of clients, as well as potential new clients. That way you can get your bang for your buck in terms of meeting new people and connecting them with one another.
When you create these small groups, intimate events that essentially allows for some time true networking to occur.
7:24 - Method 5: Give more than what your customer has bought.
The key thing here is to get in the habit of giving, giving, and then giving some more. It'll help your customers feel like a hundred bucks while also building up your tribe of super fans.
It could be simple as free delivery, a discount on their next order, a thank you note, or even a little welcome kit when they're first getting onboarded.
8:58 - Method 6: Dedicate a day or a week to spotlighting your customers.
Think about ways to spotlight your customers. If there are things like employee appreciation week, then there should definitely be things like customer appreciation week. You can either dedicate a set day in every single month for this or you can set aside a week and essentially plan some key campaigns that you can start sending with your customers.
10:30 - Method 7: Give unique gifts that help local communities.
Ultimately, we all like to build up our communities or think about our community. And so, if you can think about ways to connect it back to your customers, local communities, it can be a great way for you to show your thanks for your customers as well as others in their particular community.
11:44 - Two Big Takeaways to Remember:
1. It really doesn't matter how much money you spend on your customers. It's more about how genuine your thank you is.
2. To do things that are unconventional and help your customers both directly and indirectly. It's not about you when you're saying thanks. It's about your customer.
✍️ COMMENT BELOW:
How do you like to say thanks to your customers? Or which of these potential suggestions are you going to take and use with your customers?
Grow with Will is all about helping you grow your business, get more customers, and hone your business acumen. I teach you the real-world business skills you didn't learn in school to help take you from zero to self-starter.
🔔 If you find this helpful, SUBSCRIBE for new videos every week:
https://www.growwithwill.com/subscribe
📸 My YouTube Gear: https://kit.co/GrowthWithWill/my-yout...
Disclosure: Some links and products are affiliate links, meaning Grow with Will will earn a commission if you make a purchase through our links, at no cost to you.
Disclaimer: Grow with Will does not provide tax, legal, or accounting advice. This video, and the ideas presented in it, are for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice.
4 سال پیش
در تاریخ 1399/06/17 منتشر شده
است.
5,948
بـار بازدید شده