Journey Mapping vs. Story Mapping

How does a user story map differ from a customer journey map? A journey map is from the perspective of the person's experience, whereas a story map is from the perspective of the product and what it takes to deliver the user experience.

• #science_technology
• #ux
• #user_experience
• #usability
• #nng
• #nielsen_norman_group
• #journey_map
• #journey_mapping
• #story_map
• #story_mapping