My Frustrating Call with Amazon Customer Service

I've been using Amazon for years, and I've had mostly positive experiences. Not every transaction has gone well, though, and increasingly, I'm finding their customer support to be less than satisfactory.

Here's my latest phone call with them. I'm not sure what to make of it but the person on the other end seemed not to be interested at all in trying to satisfy my needs as a customer. Rather, she seemed bored and disinterested.

But maybe I'm overreacting. What do you guys think? How would you have reacted if you'd been on that phone call?

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