Request Life Cycle (RLC) in ServiceDesk Plus

With Request Life Cycle, administrators can predefine a set of statuses each ticket goes through, as well as specify conditions and actions for each status change.  This ensures clarity and consistency in how each ticket is processed.

Technology trends and their impact on IT management by Rajesh Ganesan, VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus  Technology trends and their impact on...

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