Verbal and Non-Verbal Communication

Outlining the difference between verbal and non-verbal communication as well as going through what body language, interpersonal skills, questioning techniques, and eye contact are and why they're important.

This video is primarily designed for the written Unit 1 exam (Fundamentals of IT) for the OCR Cambridge Technicals (CTEC) Level 3 Information Technology qualifications. Video #1 of LO4 (Understand employability and communication skills used in an IT environment).

For the ordered playlist of videos for the CTEC IT Fundamentals of IT (Unit 1) exam, see here: CTEC/ CTECH IT Level 3 - Unit 1 (Fund...

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