What is SLA in Jira? | SLA configuration for Jira Cloud

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In this video, we'll explain what a Service-agreement level is, what it's for, and how to control SLAs in Jira.

Time codes:
0:22 – What is an SLA?
1:13 – Why is SLA important?
1:34 – What metrics should be monitored for SLA?
2:42 – What are the consequences of failing to meet SLA?
3:14 – How to monitor SLA in Jira Cloud?

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