Standard Operating Procedures (SOPs): The 5 W’s and How

In this presentation, we will review the who, what, why, where, when, and how of well-written, effective procedures that can: improve the quality of work within the organization, reduce the number of errors and omissions, and help new staff perform complex work tasks quickly and effectively. Clear steps and procedures for getting the job done help systems and people function better and save time and effort. The purpose of this webinar is to provide tools and resources for the creation of procedures that are necessary, easy to teach/train, and easy for staff to follow.