Thomas Kilmann Conflict Handling Modes model explained by Karen Nesbitt, Oakridge Senior Consultant

This video explains the Thomas Kilmann Conflict Handling Modes model - a model which helps us understand how we, and others, approach conflict. This video was created and illustrated by Karen Nesbitt, Oakridge Senior Consultant. Thomas, K. W., and Kilmann, R. H. The Thomas-Kilmann Conflict Mode Instrument (Mountain View, CA: CPP, Inc., 1974).