How an iconic luxury retailer embraced 'phygital' experiences, with Liberty London’s Ian Hunt I CWZ
25.2 هزار بار بازدید -
11 ماه پیش
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How an iconic luxury retailer
How an iconic luxury retailer embraced 'phygital' experiences, with Liberty London’s Ian Hunt I Conversations with Zendesk Podcast
Check out more podcast episodes 👉 https://zdsk.co/3OzDz4n
On this episode, we’re joined by Ian Hunt, Director of Operations and Customer Services at Liberty London. For any business looking to find success in the “phygital” world of retail, Ian provides some real gems during our conversation.
Ian Hunt's LinkedIn 👉 LinkedIn: ian-hunt-8294722a
Liberty London LinkedIn 👉 LinkedIn: liberty-ltd
We discuss:
Intro - 0:00
What Liberty London is and what it’s famous for - 1:05
Liberty London’s evolution from physical to digital - 3:12
How Liberty London balances their physical and digital experiences - 5:22
How Liberty London approaches personalized customer experiences - 9:01
What technology Liberty London has implemented to improve customer service - 10:19
How Liberty London brings the human touch to their customer service - 12:19
The challenges of moving from a physical to a digital store - 14:39
What innovation looks like for Liberty London - 18:17
Ian’s advice for other retailers looking to make the transition into digital - 19:35
Resources mentioned:
- https://www.libertylondon.com/
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2023
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2023
👉 Twitter: https://zdsk.co/ZendeskTwitter
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 TikTok: https://zdsk.co/ZendeskTikTok
👉 Instagram: https://zdsk.co/ZendeskInstagram
#Zendesk #CustomerService #CustomerExperience
Check out more podcast episodes 👉 https://zdsk.co/3OzDz4n
On this episode, we’re joined by Ian Hunt, Director of Operations and Customer Services at Liberty London. For any business looking to find success in the “phygital” world of retail, Ian provides some real gems during our conversation.
Ian Hunt's LinkedIn 👉 LinkedIn: ian-hunt-8294722a
Liberty London LinkedIn 👉 LinkedIn: liberty-ltd
We discuss:
Intro - 0:00
What Liberty London is and what it’s famous for - 1:05
Liberty London’s evolution from physical to digital - 3:12
How Liberty London balances their physical and digital experiences - 5:22
How Liberty London approaches personalized customer experiences - 9:01
What technology Liberty London has implemented to improve customer service - 10:19
How Liberty London brings the human touch to their customer service - 12:19
The challenges of moving from a physical to a digital store - 14:39
What innovation looks like for Liberty London - 18:17
Ian’s advice for other retailers looking to make the transition into digital - 19:35
Resources mentioned:
- https://www.libertylondon.com/
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2023
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2023
👉 Twitter: https://zdsk.co/ZendeskTwitter
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 TikTok: https://zdsk.co/ZendeskTikTok
👉 Instagram: https://zdsk.co/ZendeskInstagram
#Zendesk #CustomerService #CustomerExperience
11 ماه پیش
در تاریخ 1402/05/06 منتشر شده
است.
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