Power Tips: Customer Service 2024 Release Wave 1

0:00 Intro
0:12 Forecast Case Volumes
3:49 Copilot Updates
6:05 Omnichannel Updates
8:12 Enhanced Attachment Experience
10:51 Overflow Handling

Resources:
https://learn.microsoft.com/en-us/dyn...

Forecasting: https://learn.microsoft.com/en-us/dyn...