DICEUS developed a chatbot for Kniazha Vienna Insurance Group (ENG ver.)
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2 ماه پیش
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DICEUS developed a chatbot for
DICEUS developed a chatbot for the insurance company Kniazha Vienna Insurance Group. The chatbot went live on May 1, 2024, and is available on Telegram, Viber, and WhatsApp.
The chatbot provides round-the-clock online customer support so clients can get advice anytime. The most valuable features for the insured are sending doctor’s reports by attaching all the necessary documents, submitting claims, scheduling doctor’s appointments, and buying insurance. Also, the chatbot provides contact information and addresses of Kniazha’s branches upon request.
Kniazha’s operators, in turn, received a single web interface to manage and work with customer inquiries sent through the chatbot. Now, the workload is equally distributed among the operators. The latter get notifications that they are assigned to communicate with particular clients. The communication history with clients is stored and can be reviewed anytime.
Read full case study: https://diceus.com/case-studies/chatb...
The chatbot provides round-the-clock online customer support so clients can get advice anytime. The most valuable features for the insured are sending doctor’s reports by attaching all the necessary documents, submitting claims, scheduling doctor’s appointments, and buying insurance. Also, the chatbot provides contact information and addresses of Kniazha’s branches upon request.
Kniazha’s operators, in turn, received a single web interface to manage and work with customer inquiries sent through the chatbot. Now, the workload is equally distributed among the operators. The latter get notifications that they are assigned to communicate with particular clients. The communication history with clients is stored and can be reviewed anytime.
Read full case study: https://diceus.com/case-studies/chatb...
2 ماه پیش
در تاریخ 1403/04/19 منتشر شده
است.
94
بـار بازدید شده