10 Things You Should NEVER Say in Customer Service

Here are 10 words and phrases call center agents shoulder never say if you work in customer service. This contains mock call recordings and explanations.


00:00 Intro
00:04 I'm just doing my job.
01:56 I don't understand.
03:27 It's not my/our fault.
04:45 You're wrong.
05:54 To be honest with you
07:15 Please calm down.
09:07 unfortunately, unluckily
10:41 actually
12:44 Your account is not in our database.
14:23 No

Microphone I'm using: https://shp.ee/kckhixm

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