Dynamics 365 Customer Service agent inbox

Configurable views for the inbox let admins create and assign views to customer service agents. Agents can quickly triage and respond to customer issues through views that show the work items they need to focus on rather than having a one-size-fits-all approach. Admins can configure views in ways that best meet the needs of their organization.

Try Dynamics 365 Customer Service for free: https://dynamics.microsoft.com/custom...

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