Dynamics 365 Customer Service copilot capabilities

Copilot in Dynamics 365 Customer Service can diagnose customer problems, use the organization’s internal knowledge and vast amounts of data from trusted websites, and supply the agent with an appropriate solution to share with the customer. Copilot analyzes customer data to identify patterns, anticipate customer needs, and make suggestions to the agent on how to best handle each interaction.

Copilot can also generate live conversation responses on any channel and send expertly crafted emails using predefined and custom prompts.

Try Dynamics 365 Customer Service for free: https://dynamics.microsoft.com/custom...

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