How to apply "The Phoenix Project" book concepts in an MSP

Wim provides a quick review of the book, and then 3 strategies to implement the concepts in an MSP:
1. Understand your bottlenecks
2. Understand your value streams and design for flow
3. Talk to customers to understand what they value, so your team can ruthlessly eliminate waste!

The book mentions Kanban but that's only one part of Lean IT.

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