Call Center Management - Calculate the # of agents you need. (Volume 1 of 2)

Here is a formula that helps you determine how many agents you will need to answer all your calls or e-mails. Each part of the formula is explained in simple language and we have included a sample spreadsheet to help as well. Volume 2 of this video - Available at    • How Many Agents Do You Need - Vol 2  

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• #call_center
• #work_time
• #team_manager
• #service_level
• #call_length
• #staffing
• #team_leader
• #calls_offered
• #call_center_training
• #call_work
• #busy_time
• #average_handle_time
• #after_call_work
• #call_centre
• #customers
• #hold_time
• #occupancy
• #customer_service
• #conversion
• #sl
• #call_center_staffing
• #calls_answered
• #svl
• #cost_per_call
• #budget
• #call_centre_staffing
• #aht