I waited 6 years for this??? Fursuit Unboxing

I wanted to add a bit more context here, I bought this suit back in 2017 with money that I was going to use for an overseas trip but instead bought a suit from FTW. I was in communication with them for the past 6 years, and was always told they were working on their queue. I asked for a trello but was told due to "some being gifts" they didn't have a public queue. I had a deadline of 17 months, but alas it went over many many deadlines. I found out later that people who bought their suit AFTER me, were receiving them. I constantly asked for updates with nothing to show but extremely small things like "the eyes" "here's another suit we are working on that's going to have the same features as yours". I asked for a refund due to not starting my suit and was told that they don't do refunds. They do indeed do refunds but only if someone else bought your slot which means they would possibly be waiting the same amount of time. This overall process has been so damaging for my mental health, as its caused me so much stress over the years. I thought I lost my money forever. I ended up cutting a deal with them in the end as they wanted me to still send them money for shipping even though I had waited 6 years for this suit and they weren't even finished. I made a deal of downgrading to a full partial and them using my money for the full suit as shipping. I am utterly so upset that when it arrived it didn't even fit. So many others and I'm talking A LOT of people are still stuck in the same vote, waiting years for their suits, getting ghosted, and I was one of the lucky ones. Changed behaviour is needed on their behalf to fix this business otherwise refunds need to be made to the people who are suffering.

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