Operational Excellence 101 - 4. Introduction to Balanced Scorecards

While traditional goal setting often focuses on financial, and thus lagging, measures, the Balanced Scorecard approach broadens the scope of indicators to include leading performance indicators from the following four key areas or perspectives: Financials - Customers - Internal Business Processes - Learning and Growth. Emphasizing these four key areas, the Balanced Scorecard approach not only monitors present performance (lagging indicators), but also leading indicators about how well the organization is p

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