What is ITIL? — ITSM 101 #5

In which Stephen Mann talks about ITIL — a commonly used framework for IT Service Management. This is the 5th video in the #ITSM101 series. Here's the complete playlist: https://www.youtube.com/playlist?list=PL_R2TKb71YyXSyxx268Uo6ohGAXPKElUs Here are some more ITSM resources that you might find helpful: http://freshservice.com/resources/ Don't miss any of these videos. Subscribe to stay updated. #Freshservice #ITSM

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• #itil
• #itsm_101
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