call handling videos

Basic Call Handling Tips | Customer Service (With Sample Call Flow)

18:20

Basic Call Handling Tips | Customer Service (With Sample Call Flow)
Call Handling

4:43

Call Handling
Mock Call Sample Recording With Call Flow Guide: PART 1

16:33

Mock Call Sample Recording With Call Flow Guide: PART 1
Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers

6:04

Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers
MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSAT CALL) | Interactive Session 6

5:21

MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSAT CALL) | Interactive Session 6
CALL HANDLING MISTAKES You Should Avoid | Call Handling Tips To Make Your Calls Better

15:46

CALL HANDLING MISTAKES You Should Avoid | Call Handling Tips To Make Your Calls Better
MOCK CALL PRACTICE: Healthcare Insurance Customer Service | With Call Handling Tips

12:43

MOCK CALL PRACTICE: Healthcare Insurance Customer Service | With Call Handling Tips
Handling Angry Callers | Online Call Center Agent Soft Skills Part 3

5:42

Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
How to give great customer service: The L.A.S.T. method

10:13

How to give great customer service: The L.A.S.T. method
English for Call Centers 🙋🏻‍♀️ | Role Play Practice

8:16

English for Call Centers 🙋🏻‍♀️ | Role Play Practice
5 Ways to Build Rapport With Your Callers

1:43

5 Ways to Build Rapport With Your Callers
How to Handle Customer Complaints Like a Pro: Call Center Conversation Role Play

7:31

How to Handle Customer Complaints Like a Pro: Call Center Conversation Role Play
Hello Rache Phone Handling Practice - Recommendations Protocol (Healthcare account mock call)

3:14

Hello Rache Phone Handling Practice - Recommendations Protocol (Healthcare account mock call)
Soft Skills - How to Handle a Helpdesk Call

3:16

Soft Skills - How to Handle a Helpdesk Call
Mock Call with an Irate Customer with Call Flow Guide

25:43

Mock Call with an Irate Customer with Call Flow Guide
Terrible Customer Service Example

1:27

Terrible Customer Service Example
Customer Service Skills - Video Training Course | John Academy

18:09

Customer Service Skills - Video Training Course | John Academy
MOCK CALL PRACTICE: Difficult Customer Situation | Interactive Session 1

6:02

MOCK CALL PRACTICE: Difficult Customer Situation | Interactive Session 1
Healthcare Virtual Assistant Sample Call 2

8:16

Healthcare Virtual Assistant Sample Call 2
36 English Phrases For Professional Customer Service (FREE PDF Guide)

8:17

36 English Phrases For Professional Customer Service (FREE PDF Guide)
How to Handle Irate Customers in a Call Center (WITH SCRIPTS)

17:02

How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
8 Customer Serivce Skills Every Employee Should Know

2:44

8 Customer Serivce Skills Every Employee Should Know
Positive Scripting Examples for Call Center: Customer Service

22:40

Positive Scripting Examples for Call Center: Customer Service
Ch. 1: Transfer Skills (Caregiver College Video Series)

6:20

Ch. 1: Transfer Skills (Caregiver College Video Series)
CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME

6:17

CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME
Initial Zoom Phone Setup

5:16

Initial Zoom Phone Setup
Essential Business English 4 — A Telephone Call

5:00

Essential Business English 4 — A Telephone Call
Dealing with Difficult Customers: Recognising Customer Disappointment

2:45

Dealing with Difficult Customers: Recognising Customer Disappointment
PhoneSuite Lesson 4: Advanced Call Handling

3:51

PhoneSuite Lesson 4: Advanced Call Handling
Conflict Resolution: Phone Skills Training

2:00

Conflict Resolution: Phone Skills Training
How to Reduce Average Handling Time (AHT) in a Call Center

16:26

How to Reduce Average Handling Time (AHT) in a Call Center
Telephone Etiquette (Good Example)

1:19

Telephone Etiquette (Good Example)
Call handling Skills

2:26

Call handling Skills
AgilityCG Avaya Workplace Desktop Client Call Handling

5:44

AgilityCG Avaya Workplace Desktop Client Call Handling
How to Handle Irate Customers During B2B Collection Calls: Top 10 Proven Tips

7:21

How to Handle Irate Customers During B2B Collection Calls: Top 10 Proven Tips
What is customer service ? The 7 Essentials To Excellent Customer Service

12:28

What is customer service ? The 7 Essentials To Excellent Customer Service
Call Handling Tips: Warm and Cold Transfer (With Sample Call Flow)

14:16

Call Handling Tips: Warm and Cold Transfer (With Sample Call Flow)
CALL HANDLING TIPS: How to Understand Fast-Talking Customers, What To Do | With Sample Scripting

13:58

CALL HANDLING TIPS: How to Understand Fast-Talking Customers, What To Do | With Sample Scripting
How to handle Customer Escalations | Career Tips

5:42

How to handle Customer Escalations | Career Tips
Customer Service Training

4:32

Customer Service Training
PhoneSuite Lesson 2: Basic Call Handling

8:16

PhoneSuite Lesson 2: Basic Call Handling
IP Office Basic Call Handling

3:50

IP Office Basic Call Handling
CALL CENTER TRAINING: BEING AN EFFECTIVE CALL CENTER AGENT

4:51

CALL CENTER TRAINING: BEING AN EFFECTIVE CALL CENTER AGENT
Basic Call Handling with your Avaya IP Office Phone

6:23

Basic Call Handling with your Avaya IP Office Phone
How to Use Mercedes-Benz Voice Control

2:55

How to Use Mercedes-Benz Voice Control
OpenScape IP 35G Video Tutorial | Advanced Call Handling

7:17

OpenScape IP 35G Video Tutorial | Advanced Call Handling
The DO’s & DON’Ts of PHONE Etiquette

1:32

The DO’s & DON’Ts of PHONE Etiquette
OpenStage 15 Video Tutorial | Advanced Call Handling

10:08

OpenStage 15 Video Tutorial | Advanced Call Handling
Call Handling and Call Forwarding Users Guide

2:23

Call Handling and Call Forwarding Users Guide
Courtesy Rules Telephone skills

23:40

Courtesy Rules Telephone skills
System Calls

12:39

System Calls
CORPORATE VIDEO- Dealing with an Angry Customer Training

2:47

CORPORATE VIDEO- Dealing with an Angry Customer Training
Master ViciPhone 3.0 Unlock Powerful Call Center Tools | The Ultimate Guide to Vicidial Success

8:53

Master ViciPhone 3.0 Unlock Powerful Call Center Tools | The Ultimate Guide to Vicidial Success
How to De-escalate Calls with Angry or Agitated Customers

7:07

How to De-escalate Calls with Angry or Agitated Customers
3CX Basic 5: Call Handling

1:20:08

3CX Basic 5: Call Handling
PhoneSuite Lesson 1: Getting to Know Your PhoneSuite Console

6:33

PhoneSuite Lesson 1: Getting to Know Your PhoneSuite Console
How to Handle Rude Customers Listen and Understand

1:38

How to Handle Rude Customers Listen and Understand
Proper Patient Care - Communication Techniques

5:02

Proper Patient Care - Communication Techniques
NG911 Multimedia Call Handling using Collaborative Conferencing

36:36

NG911 Multimedia Call Handling using Collaborative Conferencing
Circle of Care - Safe Moving and Handling for Caregivers

42:55

Circle of Care - Safe Moving and Handling for Caregivers